Debt Recovery with Us

Through the process of understanding, planning, and execution of debt recovery or debt collection, we ensure compliance and guiding customer to repayment with various plan and option which fits them.

TECHNOLOGY

Utilizing state of the art technology for debts and customer management, hence focusing on consistent repayment with good customer management.

WE LISTEN

Customer who owe money surely have the problem of itself, so we listen to understand the problem and try to resolve them by providing options that fits them.

DEBT FREE

In the effort to set the customer debt free, we come out with solution that is fair and realistic which lead the customer to the path most comfort to them.

Strategy & Management

We adhere to the industry standard where it comes to implementing our strategy and customer management to ensure compliance and maximize the recovery through our detail planning and monitoring.

Making Strategic Calls

Short Messaging Services (SMS)

Reminder Letters

Field Visits

Restructure Payment

Proposal of Reduced Payment Balance

Account Closing & Record Updates (CCRIS/CTOS)

Why Credantial?

We have provided debt servicing to some of the largest credit company in Malaysia where we have strict compliance to follow.

Call Center

We have a complete call center system includes customer management, calls management and reporting for compliance purpose.

Security & Compliance

Internal control process is implemented with CCTV for monitoring our call center agent. Call recording is part of the security management.

Experience

Our management is one of the experienced leader who have previously manages large portfolio in debt servicing, to lead the team towards success.

Zero payment to us, unless there is result. Ensuring our client satisfaction.

We listen, guide, provide value and Compliance.

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Talk to us to find out more

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